Privacy Policy | Terms & Conditions
Privacy Policy
Clarke and Rush (“we,” “us,” or “our”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share information when you visit our website, request services, communicate with us, or opt in to receive text messages or other communications.
By using our website or services, you agree to the terms of this Privacy Policy.
Information We Collect
Personal Information You Provide
We may collect personal information that you voluntarily provide to us, including but not limited to:
Name
Email address
Phone number
Mailing or service address
Information submitted through contact forms, service requests, scheduling tools, or customer communications
Automatically Collected Information
When you visit our website, we may automatically collect certain information, such as:
IP address
Browser type and device information
Operating system
Pages viewed, time spent on the site, and referring URLs
This information helps us analyze website usage and improve performance and user experience.
How We Use Your Information
We may use the information we collect to:
Respond to inquiries and provide requested services
Schedule appointments and communicate service updates
Send transactional messages, reminders, and service-related notifications
Communicate via phone calls or text messages if you have opted in
Improve our website, services, and customer experience
Comply with legal and regulatory obligations
Text Messaging (SMS) Communications
If you provide your phone number and opt in to receive text messages, Clarke and Rush may send you SMS messages related to:
Appointment confirmations and reminders
Service updates or notifications
Customer support communications
SMS consent is not a condition of purchase.
Message frequency may vary. Message and data rates may apply.
Text HELP to 916-584-9556 for help or contact comfortconsultant@clarke-rush.com via email for support. Text STOP 916-584-9556 to unsubscribe from receiving messages and one of our team members will remove you within 2-3 business days.
We do not share, sell, rent, or disclose mobile phone numbers or SMS consent information to third parties or affiliates for marketing or promotional purposes.
Sharing Your Information
We do not sell or rent your personal information.
We may share information only in the following circumstances:
With trusted service providers who assist us in operating our website, communications, or business functions (such as website hosting, analytics, or messaging platforms)
When required to comply with applicable laws, regulations, legal processes, or governmental requests
All third parties are required to protect your information and use it only for authorized purposes.
Cookies and Tracking Technologies
We may use cookies and similar tracking technologies to improve website functionality, analyze traffic, and remember user preferences. You can control cookie settings through your browser; however, disabling cookies may affect site functionality.
Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information. While we take appropriate measures to secure your data, no system or transmission method can be guaranteed to be 100% secure.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. Please review their privacy policies before providing personal information.
Children’s Privacy
Our website and services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children.
Your Privacy Rights
Depending on your location, you may have rights regarding your personal information, including the right to access, correct, or request deletion of your data. To exercise these rights, please contact us using the information below.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date. Continued use of our website constitutes acceptance of the revised policy.
Terms & Conditions
Welcome to the website operated by Clarke and Rush (“Company,” “we,” “us,” or “our”). By accessing or using our website, services, or communications (including SMS/text messages), you agree to be bound by these Terms of Service (“Terms”). If you do not agree, please do not use our services.
1. Services
Clarke and Rush provides home service solutions including, but not limited to, HVAC, plumbing, and related maintenance and repair services. Information on this website is for general informational purposes and does not constitute a guarantee of service availability or pricing.
2. SMS Messaging & A2P Compliance
By providing your mobile phone number and opting in, you consent to receive SMS/text messages from Clarke and Rush, which may include:
Appointment confirmations and reminders
Service updates and notifications
Customer support communications
Promotional or marketing messages (if separately opted in)
Message Details
Message frequency may vary
Message and data rates may apply
Consent is not a condition of purchase
Opt-Out
You may opt out at any time by replying STOP to any message. You will receive a confirmation of your opt-out.
Help
For assistance, reply HELP or contact us through our website.
Clarke and Rush complies with TCPA, CTIA, and carrier A2P 10DLC requirements. We do not sell or share your mobile number with third parties for their marketing purposes.
3. User Responsibilities
By using this website or our services, you agree that you will:
Provide accurate and current information
Use the site only for lawful purposes
Not interfere with site functionality or security
Not misuse SMS communications or attempt to bypass opt-out mechanisms
4. Privacy
Your use of our services is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information, including phone numbers used for SMS communications.
5. Intellectual Property
All content on this website — including text, images, logos, graphics, and design — is the property of Clarke and Rush or its licensors and may not be copied, reproduced, or distributed without prior written consent.
6. Disclaimer of Warranties
Our website and services are provided on an “as-is” and “as-available” basis. We make no warranties, express or implied, regarding accuracy, reliability, or availability.
7. Limitation of Liability
To the fullest extent permitted by law, Clarke and Rush shall not be liable for any indirect, incidental, consequential, or punitive damages arising from your use of the website, services, or SMS communications.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the content, policies, or practices of those sites.
9. Changes to These Terms
We may update these Terms at any time. Continued use of the website or services after changes are posted constitutes acceptance of the revised Terms.
10. Governing Law
These Terms are governed by the laws of the state in which Clarke and Rush operates, without regard to conflict-of-law principles.
11. Contact Us
If you have questions about these Terms or our SMS practices, please contact us through our website.